Associate General Counsel, Collections, Servicing and Customer Operations

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we’re enabling people to unlock real financial progress. Sound like a mission you can get behind?We're looking for an Associate General Counsel to own legal and strategic guidance across collections, servicing and customer operations, reporting to the Deputy General Counsel. The impact you'll make: Every letter Mission Lane sends about a missed payment, every hardship option Collections can offer, every AI tool that touches a customer's account, has to hold up under the law before it earns a customer's trust. The Associate General Counsel gives customer operations the legal footing to provide customers with clear, real options that keep them moving forward. In your first year, you'll build real working relationships across Collections, Servicing, Compliance, and Risk, the kind where people come to you before a legal question feels urgent. You'll do that by: Owning day-to-day legal advice on collections, recoveries, and servicing. Negotiating and closing contracts with debt sale counterparties, vendors, and technology providers. Tracking legal and regulatory developments as they land, including the fast-moving rules around AI in back-office and customer-facing tools, and helping the business turn them into compliant products, services, and controls. Partnering directly with the business on new initiatives that improve the servicing and collections experience, and with Compliance and Risk to sharpen consumer communications and internal processes alike. Spotting where the business is headed before it gets there, flagging issues and opportunities early. You'll thrive in this role if: You ask "why do we do it this way?" and then go find the answer. You've spent years in the weeds of federal and state credit card or collections law (a large bank, a fintech, or an outside counsel seat) and you're ready to bring that depth to a company that’s still being built. You take ownership through to resolution. When a question surfaces, you anticipate the next question and answer that too. You're just as comfortable flagging a state-specific debt collection tripwire as you are weighing in on a business strategy conversation where legal risk isn't even the headline. You like the idea of this role stretching over time: you could end up advising on AML/BSA sanctions screening or vendor and third-party risk as Mission Lane keeps building out its capabilities. Minimum Qualifications: JD from an accredited law school and an active law license in good standing (a member of at least one bar, and in good standing in every bar where you're admitted) 7+ years practicing law at a large law firm or in a fintech/neobank/bank in-house environment, with real depth in federal and state credit card or personal lending law Deep understanding of the reg...