Business Analyst
M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations that desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include IT Talent Solutions, Data Delivery & Analytics, Cyber Security, Cloud Migration, Applications and Infrastructure, Software Development, and Finance & Accounting. M9 Solutions is seeking a Business Analyst to work onsite in support of a government contract for a client located in Bethesda, MD. An active TS/SCI clearance is required. Responsibilities Analyze business and operational requirements across multiple programs and security enclaves. Support Tier 1 and Tier 2 operational services through process analysis, reporting, and performance monitoring. Define and maintain incident management, escalation, and notification procedures. Monitor and report on operational metrics, SLOs, and service performance metrics. Gather, document, and manage business, functional, and operational requirements. Facilitate agile ceremonies, backlog refinement, prioritization, and stakeholder alignment. Identify opportunities for automation and process optimization. Investigate operational issues, perform root cause analysis, and recommend corrective actions. Coordinate communications among government stakeholders, operational teams, and technical resources. Prepare executive presentations for leadership review. Attend and facilitate weekly/bi-weekly meetings with partner teams, including client stakeholders. Serve as a representative of client processes, methodologies, and operational responses. Monitor, analyze, and track issues, client feedback, bugs, enhancement requests, and operational concerns reported across both enclaves. Manage communications and monitor designated email accounts across both enclaves to ensure timely response and issue resolution. Develop business process models, workflow documentation, standard operating procedures, and operational playbooks. Support continuous process improvement initiatives through data-driven analysis and stakeholder engagement. Provide executive briefings and presentations to communicate operational performance, risks, recommendations, and strategic initiatives. Required Skills and Qualifications Top Secret SCI security clearance. Bachelor’s degree. 3+ Years of Cyber Triage. 3+ Years of Enterprise Performance Reporting. 5+ Years of Escalations & Notifications experience. 3+ Years of Executive Presentations experience. 5+ Years of Incident Management. Preferred Skills and Qualifications Experience supporting IT Operations, Enterprise Support, or Mission Operations environments. Experience working in Agile, DevSecOps, and cloud-based delivery environments. Knowledge of IT Service Management...