Client Onboarding Specialist - Sydney Office
Hi! đź‘‹ I'm Chris, Director of Activation & Implementation at WeTravel. I have been focused on efficient activation & accurate implementation of software products for over the last decade supporting thousands of organizers. I am looking for an eager Client Onboarding Specialist as we scale our services. We plan to be the one stop shop for multi day organizers and we know the right leader can help us accomplish our goal.
Our team’s mission is to help new customers get up and running with WeTravel quickly and effectively. We empower our client’s businesses to grow while taking the load off our Sales team. We love helping people succeed and making the transition to WeTravel smooth, impactful, and efficient!
We’re looking for a motivated, curious, and independent individual to join our team and help shape the future of travel tech. If you thrive in cross-functional environments, enjoy working with teams and clients across the globe, and are excited to make a real difference…this could be the perfect role for you!
HOW WE WORK
Our Onboarding team supports new customers right when they need it most. We help our clients get started by migrating important content like reservation details, photos, pricing information, tour descriptions, and more. We also provide personalized trainings to make sure every new customer feels completely confident using the WeTravel platform.
In this role, you’ll collaborate closely with Sales, Account Management, Product, and our customers. Our team is involved across the entire journey, jumping in wherever we can to provide support and make things easier. Please note that business travel is a possibility for this role (1-2 times per quarter) as-needed for on-site client onboarding projects.
WHY YOU SHOULD OR SHOULDN’T APPLY
You should apply if you:
- Are fluent in English (bonus points for other languages!)
- Are passionate about educating customers and colleagues, performance improvement, and commercial success.
- Are organi...