Client Relationship Manager (Korean)

  Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia. Who we are. Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients. Let's talk about the cool stuff you do at Axi! The Client Relationship Manager will support the Korea market by managing direct Korean clients under the KAM structure and assisting KAMs with day-to-day client servicing, onboarding follow-ups, account-related requests, and operational coordination. This role is focused on improving client engagement, supporting activation and retention, and helping reduce the operational workload on KAMs so they can focus on High value IBs, strategic partner growth, and key revenue-driving activities. The role will work closely with internal teams, including sales, client services, compliance, marketing, product, and operations, to ensure clients and partners receive timely, accurate, and consistent support in line with Axi’s policies and regulatory standards.  Your EDGE Assignment/You Will: Manage and follow up with direct Korean clients under the KAM structure, supporting client onboarding, first deposit, trading activation, retention, and reactivation activities. Assist KAMs with day-to-day client servicing, including client communication, account-related follow ups, campaign enquiries, operational requests, and issue coordination. Support KAMs in managing client and partner-related administrative tasks, allowing KAMs to focus more on high-value IBs, strategic partner development, and revenue-generating activities. Provide timely and accurate support to clients and partners by coordinating with internal teams, including Client Services, Compliance, Payments, Product, Technology, Marketing, and Operations. Monitor direct client activity and identify opportunities for activation, reactivation, retention, or escalation to KAMs where higher-value relationship management is required. Support the execution of Korea market campaigns, client engagement initiatives, and partner-related activities in line with approved business priorities. Maintain accurate records of client follow-ups, requests, issues, and outcomes to support structured reporting and performance reviews. Assist with preparing client and market updates, basic performance insights, and operational feedback for KAMs and market leadership. Ensure all client and partner interactions are handled professionally, fairly, and in accordance with Axi’s Code of Conduct, Compliance, Risk, and internal policies. Escalate client complaints, risk concerns, unus...