Client Service Coordinator

Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for.The Client Services Coordinator (CSC) plays a key role in supporting global Account Managers by ensuring seamless execution of branded merchandise programs across multiple markets. This position requires strong coordination, organization, and communication skills to manage product sourcing, quoting, order processing, and delivery tracking while meeting the unique needs of international clients.CSC’s operate behind the scenes but have visibility into client needs, brand strategy, and service expectations. They collaborate closely with vendors, internal teams, and account managers to drive profitability, maintain high service levels, and deliver best-in-class branded merchandise solutions across BDA’s global operations.This role is ideal for detail-oriented and highly creative professionals with experience in sales support, purchasing, merchandising, or account coordination who thrive in a fast-paced, international business environment. Additionally, BDA is seeking candidates who are eager to develop their careers with us and have aspirations to eventually transition into the sales team. This position offers a clear pathway for growth and advancement within our organization. LOCATION:  Candidates are required to live within a commutable distance of one of the following BDA offices: Dunwoody, GA; Round Rock, TX; Dallas, TX; Troy, MI; or Indianapolis, IN The role offers a flexible onsite schedule of  4 days per week in office, with one day from home. EXPERIENCE REQUIREMENTS 2+ years of experience in sales coordination, account management, or purchasing, preferably in BPO, e-commerce, retail, or merchandising industries. Experience in customer service, vendor negotiation, or procurement is a plus. Ability to communicate effectively with clients, vendors, and internal teams across different time zones and regions. Strong analytical and organizational skills with high attention to detail. Proficiency with industry tools, including Microsoft Suite (Excel, PowerPoint, Outlook, Teams), Salesforce, Oracle EBS, Smartsheet, Canva and other relevant tools is highly preferred. Proficient in creating reports and presentations. Project management skills – ability to handle multiple orders, deadlines, and priorities efficiently. Knowledge of branded merchandise, promotional products, or supply chain management is an advantage. Bachelor’s degree in business, Marketing, or a related field preferred but not required.   DUTIES & RESPONSIBILITIES Account & Client Support Collaborate with global Account Managers to source, p...