Client Service Manager

Location: West Columbia Job Type: Full-Time Position Summary We are seeking an experienced Client Service Manager to lead daily operations supporting mail services, logistics, indexing, imaging, records management, and workplace experience. This leadership role is responsible for driving operational excellence by managing production teams, ensuring contractual service levels are achieved, fostering a culture of accountability, and delivering an exceptional client experience. The ideal candidate is a hands-on operations leader with strong people management skills, a continuous improvement mindset, and the ability to manage high-volume production environments while building high-performing teams. This role serves as the primary escalation point for operational issues and partners closely with clients and internal stakeholders to ensure service excellence. Key Responsibilities Operations Leadership Lead and manage the daily operations of mail, logistics, indexing, imaging, and records management services. Provide leadership and direction to production staff to ensure daily operational goals, quality standards, and service level agreements (SLAs) are consistently achieved. Manage workflow, staffing, and resource allocation to maximize productivity and operational efficiency. Monitor operational performance, turnaround times, and productivity metrics while identifying opportunities for continuous improvement. Ensure compliance with company policies, client requirements, and operational procedures. Team Leadership & Development Lead, coach, mentor, and develop supervisors and production staff to build a high-performing team. Establish clear performance expectations and hold employees accountable for operational results. Conduct regular performance evaluations, provide coaching, and implement development plans. Lead weekly team meetings and operational huddles to communicate priorities, recognize achievements, and drive engagement. Develop succession plans and cultivate future leaders within the organization. Foster a culture of accountability, collaboration, innovation, and continuous improvement. Client Service & Continuous Improvement Serve as the primary escalation point for client service issues and operational concerns. Build strong relationships with clients by delivering exceptional service and proactively resolving issues. Drive continuous improvement initiatives that enhance quality, efficiency, and customer satisfaction. Lead operational change initiatives that improve business processes and support organizational growth. Take ownership of achieving contractual commitments, operational KPIs, and financial objectives. Process & Quality Management Maintain and update operational documentation, standard operating procedures (SOPs), and process workflows. Ensure compliance with quality standards, regulatory requirements, and internal controls. Conduct root cause analysis and incident investigations to identify corrective and preven...