Office Services Specialist

      Job Title: Field Support Specialist/Office Support Specialist  Reports To: The Field Support Specialist/Office Support Specialist will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership.  Job Overview:  The Field Support Specialist/Office Support Specialist will be assigned to provide backfill coverage within their assigned region, filling in for staff who will be on scheduled and unscheduled time off. This position requires flexibility as there will be multiple locations where the FSS could be assigned. This assignment could also be same-day assignments based on unscheduled call-outs needing immediate support. This position is recognized as a critical role for customer satisfaction, continuity of business, and meeting our service level agreements. The goal for this role is to ensure customers are supported with continuous coverage in conformance of our service level agreements. The FSS Representative provides exceptional overall office services experience, delivering operational functions in the following service lines: shipping & receiving, print & binding, facilities, hospitality, concierge, reception, data entry, document scanning, inventory/supplies management, and other processes which may be tailored to specific sites within the scope of our core business lines and service level agreements. Training will be facilitated at SPS sites within that region to establish FSS familiarity with the other SPS sites. Overall, this position continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.    Duties and Responsibilities:  Mail Services Provides exceptional world-class service to all clients (in all forms of communication). Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department utilizing manual or electronic chain of custody procedures. Performs duties associated with the shipping and receiving of materials such as packaging and sealing shipments. Reprographics Services Assists with copy/print production and/or monitors the copy/print equipment for satisfactory functionality. Provide binding services such as GBC, Velo, Coil, and Wire Internal Performs daily key operations of convenience multi-function devices (ensuring functionality, replenish toner/paper). Performs duties of scanning and imaging documents and light copy/print reproduction services. Office Services Maintains the Office Services Center area in a neat and orderly fashion. Service and replenish the pantry, conference, kitchen, or meeting areas. Provides general and preventative office maintenance & repair duties. Oversees office equipment maintenance and safety tests. Breakroom organization, cleaning, and stocking. Meeting room and conference room set-ups. Monitors the level of offi...