Client Success Coordinator

Hi, we're TechnologyAdvice. Headquartered in Nashville, Tennessee, TechnologyAdvice helps millions of B2B technology buyers make smarter decisions by providing trusted research, practical guidance, and connections to the world's leading technology brands. Our work spans 30+ media brands and 50+ newsletters, supported by a global team across the United States, United Kingdom, Singapore, Australia, and the Philippines. We're a remote-first company that values curiosity, collaboration, and growth. We invest in our people, embrace AI and new technologies to improve how we work, and create opportunities for team members to build meaningful careers. Many of our leaders have grown from within, including our CEO, who started here as an intern. We believe great work happens when people feel connected. Through company all-hands, team events, Slack communities, learning sessions, and in-person gatherings, we create intentional opportunities for our global team to collaborate, build relationships, and celebrate successes together. All positions are open to remote work unless otherwise specified in the requirements below. The opportunity Our Client Success team ensures that every client has a seamless, positive, and results-driven experience. Each Client Success Coordinator owns a portfolio of accounts and acts as the trusted partner guiding clients from onboarding through program delivery. You will collaborate closely with our sales, operations, and technology teams to deliver what has been sold while creating lasting client value. This role is about more than project management. It requires taking ownership, anticipating needs, solving problems before they escalate, and helping clients see how their programs connect to their broader business goals. We rely on our Coordinators to be proactive, resourceful, and committed to client success, turning everyday interactions into long-term partnerships. Location: United States   What you'll do Build strong partnerships with clients by managing day-to-day communication, responding quickly to requests, and proactively reaching out to review performance, share insights, and align on goals. Set up, monitor, and optimize client programs in Salesforce, ensuring accuracy and troubleshooting issues as they arise. Analyze campaign performance and client feedback to deliver clear, actionable recommendations that improve outcomes. Lead client onboarding and present Campaign Reviews, translating results into business-level insights that drive strategic discussions. Collaborate across internal teams to refine processes, identify challenges, and recommend creative solutions that enhance both efficiency and client success. Take ownership of account health by anticipating client needs, addressing potential risks early, and ensuring programs deliver against expectations. Serve as the connector between clients and internal teams, ensuring that client objectives are understood, priorities are aligned, and deliverabl...