Panoptyc

Cloud Operations Manager

Remote, ChileRemoteFull timeManagerPosted 13 days ago
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CLOUD OPERATIONS MANAGER

Location: Remote

ABOUT THE ROLE

We're seeking a process-oriented Cloud Operations Manager to elevate our cloud, GPU compute, and edge device infrastructure maturity and lead our IT operations team. You'll bring operational rigor to our AWS environment, establish best practices for CI/CD pipelines, and mentor our IT team to deliver reliable, scalable infrastructure that enables engineering velocity.

KEY RESPONSIBILITIES

- Team Leadership: Manage and mentor IT operations team member(s), providing technical guidance, establishing clear processes, and developing their cloud engineering capabilities through hands-on coaching

- Cloud Architecture: Own and grow our AWS environment, implementing proper architecture patterns, cost optimization, security hardening, and disaster recovery procedures across web, AI/ML, and edge computing workloads

- CI/CD Operations: Design and maintain automated CI/CD pipelines for infrastructure and application services, including support for containerized, hardware-dependent, and ML-related deployments

- Process & Standards: Build operational maturity through documentation, runbooks, change management processes, incident response procedures, and knowledge transfer protocols across cloud and edge systems

- Engineering Support: Partner with engineering teams to provide infrastructure that enables fast, safe deployments while maintaining system reliability and security

- Incident Management: Lead incident response, conduct blameless post-mortems, and implement preventive measures to reduce recurring issues

REQUIRED EXPERIENCE & SKILLS

- Cloud Expertise: 5+ years working with AWS (EC2, RDS, S3, ECS, Fargate, IAM, IaC, networking, security groups) with hands-on architecture and troubleshooting experience

- DevOps/CI-CD: Strong ...