Cloud R Analyst

Duties & ResponsibilitiesInvestigates and resolves complex Tier 2 incidents involving cloud-hosted production applications and infrastructure.Triages issues across application, database, network, infrastructure, and product teams, ensuring appropriate ownership and timely resolution.Manages incidents, requests, and operational tasks through ServiceNow in accordance with established priorities, escalation paths, and service-level agreements.Administers and supports production environments hosted on Microsoft Azure, including virtual machines, storage, networking, containers, and Kubernetes services.Troubleshoots application availability, performance, deployment, connectivity, container, Kubernetes, and Microsoft SQL-related issues.Supports and troubleshoots automated application deployments, CI/CD pipelines, product upgrades, customer go-lives, and other planned cloud activities.Escalates unresolved issues to Tier 3, Development, or other specialist teams and maintains ownership and follow-up through resolution.Serves as a technical subject-matter resource to Tier 1 Cloud Operations and other internal teams.Creates and maintains operational documentation, troubleshooting guides, and support procedures, and identifies opportunities for automation and continuous improvement.Supports occasional scheduled weekend activities, including deployments, upgrades, maintenance, and customer go-lives. This role does not require a regular on-call rotation.Knowledge, Skills & AbilitiesStrong knowledge of Microsoft Azure administration, cloud architecture, virtual machines, storage, networking, and production infrastructure.Working knowledge of containers and Kubernetes, including the ability to troubleshoot pods, nodes, clusters, deployments, services, and related connectivity issues; experience with Azure Kubernetes Service is preferred.Advanced knowledge of Microsoft SQL Server and the ability to use SQL queries to investigate application, data, integration, and production issues.Strong analytical and troubleshooting skills, with the ability to diagnose moderately complex issues across application, cloud, database, network, and deployment layers.Working knowledge of CI/CD pipelines and deployment automation tools; experience with Azure DevOps, GitHub Actions, PowerShell, Terraform, or similar technologies is preferred.Understanding of cloud-networking concepts, including virtual networks, subnets, DNS, ports, firewalls, load balancers, certificates, and application connectivity.Ability to manage multiple priorities, make sound decisions during production incidents, and work independently within established processes and escalation paths.Strong communication, documentation, and collaboration skills, with the ability to work effectively across Tier 1, Tier 3, Development, Infrastructure, and other cross-functional teams.Qualifications3+ years of applicable experience in cloud operations, production support, application support, infrastructure operatio...