Community Engagement Manager

ABOUT THE ROLE:

We’re hiring a community engagement manager to serve as a steward of the global NetBox ecosystem—sitting at the intersection of infrastructure expertise, systems thinking, and community growth. You’ll act as the connective tissue between a broad community of practitioners, technology leaders, customers, and partners, and the NetBox Labs team. This role is not about being the primary technical voice, but about enabling the right voices—across engineering, product, and the community itself—to engage authentically and at scale.

We’re seeking someone who can design and operationalize how we listen to, support, and grow alongside this ecosystem. You’ll identify opportunities to engage across the channels where our community is most active, surface meaningful trends and insights, and elevate the people and organizations shaping how NetBox is used in the real world. This role has outsized impact on how NetBox Labs shows up—strengthening a vibrant, interconnected ecosystem while building a durable, mutually valuable relationship between the community and the business.

IN THIS ROLE YOU, WILL:

- Cultivate, grow, and support NetBox’s global community of practitioners, executives, contributors, and partners by identifying opportunities for NetBox Labs to engage daily across digital platforms including LinkedIn, Reddit, GitHub, Slack, Hacker News, industry Discords or other forums.

- Proactively monitor community conversations for technical questions and trends and collaborate with internal resources to get them answering or escalate product insights internally.

- Build and launch the NetBox Heroes advocate program from the ground up. Identify, onboard, and empower community champions to create and share content, speak at events, and support new users.

- Highlight the success stories from within the NetBox ecosystem on our blog, podcast series, community newsletters, webinars, and monthly community meetups (virtual and in-person)....