Content & Enablement Specialist

ABOUT CODERABBIT

CodeRabbit is the leading AI code review platform, trusted by more than 17,000 customers and 150,000 open-source projects, conducting over 2 million code reviews each week. We build the symbiotic partnership between developers and AI that makes shipping fast software safe again, reviewing every pull request, IDE change, and CLI commit so teams can move quickly without breaking things.

We are a fast-moving, well-funded company, fresh off a $143M Series C at a $1.5B valuation — building Agentic Change Management, the control layer for software changes created by humans and agents. As AI writes more of the world's code, the bottleneck moves from implementation to judgment and helping human judgment scale is exactly the problem we exist to solve.

ABOUT THE TEAM

CodeRabbit is the AI code review platform. The Scaled Success team is responsible for the health of a customer base in the tens of thousands, and most of those customers help themselves: they read a guide, follow a setup flow, and get back to work. Content is how they succeed. This role owns that content.

THE ROLE

You own the self-service content engine: the knowledge base customers search and the library of configuration guides our automated campaigns deliver to the right account at the right moment. You write for developers, you prioritize from support ticket and engagement data, and you measure whether your content deflects tickets and moves product adoption. You work directly with the Director and the team's program manager.

WHAT YOU'LL OWN

• The knowledge base backlog, ranked by ticket volume and category. You close the gaps customers hit most and retire stale articles

• The play library: setup guides, configuration walkthroughs, and feature adoption content that our automated campaigns send based on each account's configuration

• Lifecycle email content: onboarding sequences, save flows, and win-back tracks, written with the success program manager

• Content pe...