Coordinator of Interpreting Services
Job DescriptionMontgomery College seeks a full-time Coordinator of Sign Language Interpreting and ADA Accommodations in the Office of Human Resources and Strategic Talent Management (HRSTM). This position, which reports to the manager that oversees employee ADA accommodations and services and leave administration, is responsible for coordinating communication access services for Deaf, hard-of-hearing, and hearing employees and supporting workplace accommodation efforts that promote accessibility, equity, and inclusion.This is a full-time, non-bargaining, exempt, Grade 29 position. A typical work schedule is Monday-Friday from 8:30 a.m. to 5:00 p.m., with occasional evening or weekend flex hours. The primary work location is the College’s Central Services Office in Rockville, MD. The position is eligible for telework up to two (2) days per week based on operational needs.Montgomery College promotes and creates a working and learning environment rooted in the basic tenets of fairness, belonging, and inclusiveness.Key Responsibilities (included but not limited to):Communication Access ServicesCoordinate interpreting, captioning, cued speech, and other communication access services for employees with approved accommodations and review accommodation requests and determine appropriate services in compliance with ADA, Section 504, and College policies.Schedule and manage interpreters, captionists, and service providers, including substitutions, cancellations, emergency coverage, and urgent requests.Collaborate with employees, departments, technology teams, and external providers to ensure effective service delivery and serve as a resource on communication access services, accommodation implementation, and interpreting best practices.Oversee communication access technology, assistive equipment, and Video Relay Service (VRS) operations and exercise independent judgment in prioritizing needs, resolving scheduling conflicts, and allocating resources.Program AdministrationRecruit, train, schedule, coach, supervise, and evaluate interpreters, captionists, and contracted providers.Review timesheets, invoices, budgets, and service utilization data while maintaining accurate records.Manage vendor relationships, contracts, and service quality monitoring.Design, develop, and deliver training on sign language interpreting and accommodation services and best practices.Develop procedures, administrative reports, and other operational resources.Ensure compliance with ADA, Section 504, College policies, and professional standards.Track service demand, utilization trends, and resource allocation to support operational planning and maintain professional networks and stay current on best practices and industry trends.HRSTM ADA SupportAssist with intake, tracking, and coordination of workplace accommodation requests beyond communication access services and maintain records, reports, documentation, and related administrative processes.Monitor service de...