Customer Care Specialist II

    We are looking for a Customer Care Specialist with a passion for helping others and who is interested in joining our growing team and making a difference at Verra Mobility. This is not your average contact center! We take your success seriously! Our team has created a clear & dedicated training program that enables you to perfect your skills & become an expert with our products and services . Our program is built in layers for your career growth, we want you to own it!   You’re a great fit for this role if you are a motivated team player with a positive attitude, are tenacious and able to think critically through solutions, you have an empathetic nature, and believe that 80% of success is showing up. If you enjoy working in a fast-paced environment, pushing yourself to always improve and serving customers come join our exciting team!    Essential Responsibilities   What you'll do: ·       As a Customer Care Specialist II you will provide customer service to rental car customers by addressing inquiries pertaining to tolls and/or violations. You will provide information or guidance to rental car customers using a positive, empathetic and professional approach ·       Use appropriate tools and resources to reach a complete and accurate resolution focusing on first contact resolution  ·       Develop and maintain product, process and technical knowledge related to services ·       Exhibit effective verbal, interpersonal, and written communication skills tailored to the audience ·       Meet the performance goals established for the position in the areas of productivity, efficiency, schedule adherence, quality, customer satisfaction and attendance ·       Other duties as assigned Verra Mobility ValuesAn ideal candidate for this role naturally works in alignment with the Verra Mob...