Customer Operations Claims Analyst

BUILT ON FLAVOR.  FUELED BY PEOPLE. What’s it like to work at Kinder’s? Well, there’s a lot of snacking and geeking out over what we all cooked over the weekend. Beyond that, there’s also plenty of hard work. Because we don’t just like flavor, we’re obsessed with it.      With over 100 products sold nationwide, we’re now a top-five brand in multiple flavor categories at Costco, Walmart, Whole Foods, and more. We’re not your typical CPG company. Privately held and founder-led, we like to think of ourselves as a pirate ship in a sea of cruise ships. Our crew is adventurous and fearless. We chart our own course and chase big ideas to make food unforgettable.   As we expand globally and approach $1 billion in revenue, we need more smart-and-scrappy, flavor-obsessed people to come aboard. If you’re looking for a place where you can see the real impact of your work... this is it! Every day, you’ll be part of a journey to add flavor to millions of meals and lives. Your Impact at Kinder's   Kinder’s Operations team is looking for an analytical, solutions-driven team member to own the investigation and resolution of operational service issues. This person will act as both a detective and a problem-solver — validating customer complaints or charges, identifying the true root causes, and pushing toward resolution either through claim recovery or internal process improvement. Key Responsibilities Include:  Investigate service-related issues such as customer shorts, OTIF fines, late fees, missed appointments, spoilage, damages, and chargebacks. Validate or challenge claims based on data and documentation. File and manage disputes/claims and follow through to resolution, including collections if needed. If the issue is valid, identify internal causes, and collaborate with cross-functional partners to address the root cause and prevent recurrence. Track and report on trends in service issues to identify systemic problems and opportunities for improvement Build strong working relationships across Supply Chain, Customer Service, Sales, and Finance to drive faster resolution and continuous improvement. Skills + Experience:  Capable of working alone or cross functionally to research and resolve discrepancies. A critical thinker with a nose for digging into the why behind a problem. Comfortable navigating ambiguity and conflicting information. Obsessed with getting to resolution — whether through recovery or fixing what’s broken. Accountable, detailed, and not afraid to challenge the status quo if it means getting to the truth. Someone who thrives in a fast-paced, high-growth environment where every issue is a learning opportunity Ability to create, document and refine process. Minimum 3-5 years of experience in supply chain, customer operations, or logistics in the CPG industry. Prior experience in and understanding of, deductions, chargebacks, OTIF disputes, or transportation claims. Str...