Customer Service Representative Lead
🚪 Step Into a Career That Opens Doors with Garage Door Medics! 🚪 Customer Service Representative | San Diego, CAHourly: $22-$25/hr Monday - Friday with occasional weekends ** Why Join Us?** A People-First Company Built on TrustFor over 30 years, Garage Door Medics has been grounded in a powerful founding principle: we’re not just a garage door company—we’re a people company. Every interaction is rooted in honesty, empathy, and transparency, and our motto is simple: “We ONLY recommend what you need.” Community, Culture & CommitmentWe’re deeply connected to San Diego—giving back through partnerships with Habitat for Humanity, the Red Cross, and local cleanup projects. We’re also committed to sustainability, recycling materials whenever possible to support our local environment. Leading the Way in Our IndustryConsistently rated among the highest in the country with over 5,000 five-star reviews, we’ve become a trusted local brand grounded in exceptional service and long-term customer relationships. Part of Something Bigger—Still Local at HeartIn June 2025, we proudly partnered with Guild Garage Group—an alliance supporting family-owned garage door service brands. This move allows us to grow and retain our identity, culture, and service excellence while gaining access to expanded resources and opportunities. ** What You’ll Do:** Deliver outstanding customer support via phone, email, and chat. Listen with empathy and professionalism to resolve issues efficiently. Manage a high volume of inquiries with confidence and accuracy. Serve as a trusted resource for the CSR team by answering questions, sharing best practices, and helping maintain consistent service standards. Assist with onboarding and training new Customer Service Representatives while reinforcing company processes and expectations. Coordinate with techs and office teams to ensure smooth service delivery. Keep precise records of interactions, and proactively suggest additional services when appropriate. Become a trusted resource by deeply learning our services and offerings. ** Who You Are:** You bring 2+ year as a Customer Service Representative —experience in home services, repairs, or tech is a plus. Exceptional communication and active listening skills come naturally. Highly organized, with strong multitasking and time-management abilities. Friendly, adaptable, and calm under pressure. You embrace our tools and values—familiarity with ServiceTitan is a plus (training provided!). A team player, driven by growth, collaboration, and goal achievement. High school diploma or equivalent required. ** What You’ll Enjoy:** Competitive compensation: $22 - 25 per hour Supportive, values-driven environment that truly appreciates your contributions. Mentorship, training, and a clear path for advancement—promotion from within is our norm. Health, Vision & Dental benefits; PTO, Holidays, and 401(k) with match. Employee perks and discounts on our services. The ch...