Customer Services Assistant

Job Title

Customer Services Assistant

Department

Marcum Center

Worker Type

Regular

Pay Type

Hourly

Hourly Rate

16.9

Work Shift

Third Shift (United States of America)

Scheduled Weekly Hours

32

Benefit Eligible

Yes

Post-Offer, Pre-Employment Physical Required?

No

Job Description Summary

Perform a variety of clerical, administrative, and customer service duties related to supporting the operations of a retail or hospitality unit

Job Description

Essential Duties

• Serve as a customer liaison and answer questions concerning policies, procedures, and services provided; resolve customer complaints/problems and refer when appropriate.
• Perform financial operations; deposit funds and maintain records of transactions. Process a variety of financial forms and documents and obtain any needed information.
• Receive and process customers' orders.
• Assist with the operation of retail or hospitality activities; assist with maintaining and/or rotating stock.
• Maintain files and records; pulls and refiles records as needed; adds any new information
• May perform a variety of clerical tasks including maintaining an inventory of office supplies, data processing, opening and sorting mail, assisting with bulk mailings, and delivering financial material to another office.

Minimum Qualifications

Requires six months of coursework or training beyond high school in Business Administration and one year of retail or hospitality experience, or an equivalent combination of education and expertise

Required Knowledge, Skills, and Abilities

• Knowledge of retail or hospitality operations
• Knowledge of computer and office applications
• Customer service skills
• Knowledge of bookkeeping procedures

Additional Position Information (if applicable)

This full-time position serves as the night auditor/front desk attendant at the Marcum Hotel & Conference Center.
The position provides customer service to hotel guests, answers phones, makes hotel reservations, checks guests in and out, processes payments, programs rooms access, processes the close of business procedures, assists with questions about Miami’s campus, organizes and updates hotel room status, assists with contacting maintenance for facility repairs and generally serves as the welcoming face of the hotel.

Shifts for this position include hours from 10:45 p.m.-7:00 a.m. 3 days per week and 2:45 p.m. – 11:00 p.m. one day per week based on business needs. Shifts include weekends and holidays.

Special Instructions (if applicable)

Please submit a resume and three references.

Additional Information

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.

Remote Work

For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Reasonable...