Customer Success Engineer

Ajua is The Integrated Customer Experience Solution for Businesses in Africa.We exist to bridge the gap between businesses and their customers. Ajua’s technology integrates with businesses at the points that matter most to their customers to measure and optimize their Customer Experience. Our plug and play platform has enabled leading brands of various sizes and industries on the continent to create actionable strategies that drive business growth. Customer Experience is the core of what we do, and this role will demonstrate a best in class customer experience with all Ajua’s products. This role will be responsible for providing technology success and support to Ajua clients. Customer Success Engineer deeply understands Ajua’s technology stack and effectively guides customers through the onboarding journey to ensure an amazing and seamless experience. In addition, this role supports the wider engineering team in technological growth and advancements at Ajua, by listening to the customer and experimenting with new solutions for a best in class user experience of Ajua’s products.Job Responsibilities Fully understand Ajua’s platform stack and its potential from a technology perspectiveMaintain Ajua platform uptime, performance, stability, and scalability at client sites.Ensure the best possible performance, quality, and responsiveness of the applicationsAttend client and sales meetings with the aim of understanding client challengesCommunicating the capability and functionality of the technology to clients in a simple wayProviding support to the customer success team in client onboardingManaging projects with customers from a technical standpointProviding guidance to customers through the Ajua journey from a technology perspectiveResponsible for delivering client related technical projectsProviding support to the Customer Success & Engineering team in resolving platform issues and requestsGuiding tech and Customer Success team toward a mature SaaS productFacilitating platform requests between clients and AjuaPerforming user testing and communication with clients from a technology perspectiveWorking closely with the Engineering team during all phases of technical tasksEnsuring adequate system monitoring and alerting of Ajua platform is in place at client’s siteTracking additional feature requests made by clients, notifying the products team of the same and thinking through how to implement on the back end.Create, implement, maintain, and enhance test plans, test scripts and test methodologies that ensure exhaustive testing of Ajua platform  Essential RequirementsBachelor’s degree in Computer Science or Information Technology.Familiarity with Object-Oriented Design (OOD).Knowledge of Linux operating systems, web services, and API concepts, frameworks, and implementation approaches.Problem solving skills, and the ability to troubleshoot complex software and hardware issues.Knowledge of relational and NoSQL databasesExperience with test...