Customer Success Manager

Ready to accelerate your career? Cardata is where driven people make an outsized impact. We’re a small but mighty team transforming how businesses manage vehicle reimbursement — replacing outdated programs with smart, automated solutions. Our vision is bold: to provide the most comprehensive, intelligent, and automated software and services for creating ideal vehicle programs. And we’re building toward that vision every single day. Join us and you’ll find challenge, growth, and the chance to deliver real impact — helping hundreds of companies and thousands of drivers across North America focus on the work that matters most to them.At Cardata, customers are at the center of everything we do. Our Customer Success team is both the foundation of our strong retention and renewal rates and the driving force behind our growth strategy. We’re looking for ambitious, proactive Senior Customer Success Managers who see themselves as builders of both customer success and business growth. As a Customer Success Manager, you’ll own strategic relationships with Cardata’s customers, ensuring they achieve exceptional outcomes while driving adoption, expansion, and long-term partnerships. Acting as a trusted advisor to senior executives, finance leaders, and administrators, you’ll position Cardata as a strategic partner that shapes customer growth, compliance, and operational efficiency through every stage of the relationship. You’ll thrive here if you’re energized by solving high-impact challenges, confident in navigating executive conversations, and motivated by the opportunity to deliver measurable business outcomes in a fast-paced SaaS environment. **This is a remote first role with occasional 2-3 times a year travel requirement** What You’ll Be Doing Drive Customer Value and Growth Own a portfolio of strategic accounts and deliver measurable outcomes that drive customer ROI.  Lead consultative onboarding and successful program implementations, ensuring executive alignment and using established playbooks and processes.   Drive revenue growth across your portfolio through increased adoption, program optimization, and successful renewals. Monitor engagement, program performance, and usage trends to ensure customers are realizing value from their program. Identify and drive opportunities to expand Cardata's programs within existing accounts based on customer goals, usage insights, and organizational changes. Be a Trusted, Proactive Partner Build trusted relationships with key stakeholders including executives, program administrators, HR leaders, and finance partners. Lead executive business reviews and QBRs that showcase data-backed value and growth opportunities. Collaborate cross-functionally to deliver seamless customer experiences while championing customer needs in alignment with Cardata’s growth objectives. Deliver Long-Term Outcomes Create and deliver engagement strategies that deepen adoption, sustain long-term value, and strengthen c...