Customer Success Manager

About us

Garage powers the exchange of critical assets across America’s essential industries. We started with fire departments, where purchasing mission-critical vehicles and equipment used to take months of paperwork, phone calls, and delays. Our agentic platform automates the entire transaction: discovery, payments, freight, paperwork, warranty, and financing. What once took months now takes minutes.

In under a year, we’ve expanded to cities and towns in all 50 states and grown revenue more than 10x. Based in New York, we’ve raised $18M from Y Combinator, Initialized Capital, Infinity Ventures, FJ Labs, and other leading investors. We’re moving fast, growing quickly, and just getting started.

About the role

We’re looking for a Customer Success Manager to build and own the customer success function at Garage. You’ll be the first dedicated customer success hire, responsible for delivering an excellent experience to the buyers and sellers who use Garage while building the systems, workflows, and standards that let us scale.

This is a hands-on, high-ownership role. You’ll support customers directly across phone, email, chat, and text; help resolve transaction issues; partner closely with Operations, Product, Finance, and Go-to-Market; and turn recurring customer needs into better processes, documentation, automation, and product feedback.

You’ll be a strong fit if you’re excited to both work directly with customers and build the foundation of a function from the ground up.

 

In this role, you will:

- Build Garage’s customer success operating system, including support workflows, escalation paths, response standards, internal documentation, Help Center content, macros, and knowledge-base resources.

- Create scalable processes, tooling, and automations that make support faster, more consistent, and easier to manage as Garage grows.

- Own the day-to-day customer experience across phone, email, chat, and text for buyers and sellers.

- Triage, investiga...