Customer Success Manager

ABOUT GRANOLA

Hey! We're team Granola 👋 We're building the leading AI-powered notepad for people in back-to-back meetings, a product that's spreading through teams and redefining how knowledge is captured and used. We help teams turn messy call notes into structured insight, so they can spend more time focusing on what's important and less time on admin.

THE OPPORTUNITY

We're growing our US Customer Success team and looking for our next CSM to join our founding US CSMs in San Francisco. You'll own a book of our highest-value enterprise accounts end-to-end, from onboarding through renewal and expansion. You'll be a core part of a small, ambitious team where your work directly impacts customer experience and our US GTM motion.

WHAT YOU'LL DO

- Own and grow a book of business across business, enterprise, and high-potential accounts, from onboarding through renewal and expansion.

- Run high-touch onboarding for strategic accounts, including custom kickoffs with Sales and Recruitment.

- Become a deep product expert and trusted advisor to customers, helping them design workflows, best practices, and change management around AI-powered note-taking.

- Take on technical ownership of AI integrations and setup (e.g., MCP-style integrations, AI tooling) as the product evolves.

- Contribute to our CS playbook: processes, metrics, cadences, and how we segment and support accounts as we scale.

- Collaborate closely with Sales, Product, and Leadership to bring customer insights into roadmap and go-to-market decisions.

WHAT WE'RE LOOKING FOR

Your background looks something like…

- 4+ years in Customer Success (ideally 5+), with at least 2 years managing a consistent book of business at the same company throughout the post-sales lifecycle (onboarding, adoption, renewal / upsell).

- Experience in PLG / high-velocity SaaS environments (think Intercom, HubSpot, or earlier-stage Monday.com/Asana-style http://Monday.com/Asana-style products) rather than lar...