Customer Success Manager
OVERVIEW
Physical AI, a real model of the world, is the next trillion dollar opportunity and a foundational pillar for energy, robotics and superintelligence.
At Jua we are building it now. Our models already run on four continents and help power the energy buildout needed to support ever larger intelligence.
We are assembling a world-class team of researchers and entrepreneurial minds to turn this model into reality at global scale. If you want the opportunity of your life, come build physical AI with us.
WHAT WE’RE LOOKING FOR
We’re looking for a Customer Success Manager to work directly with leading energy traders and utilities, helping them get the most out of Jua’s AI-powered weather intelligence platform.
This role sits at the intersection of customer success and sales engineering. You’ll combine technical expertise with commercial ownership, supporting customers through onboarding and integration while driving renewals, upsells, and long-term account growth. You’ll work closely with customers to turn data into decisions and ensure Jua’s technology directly improves their trading performance. You’ll own the full post-sale relationship and play an active role in pre-sales discussions when needed.
RESPONSIBILITIES AND TASKS
- Build strong, trust-based relationships with key customers and act as their main point of contact post-sale.
- Lead onboarding and technical integrations, helping customers connect to Jua’s APIs, data pipelines, and analytics tools.
- Define goals, success metrics, and ROI in collaboration with customers to ensure measurable impact on their trading outcomes
- Analyze and communicate weather and market data insights that influence trading strategies and decision-making
- Manage renewals, upsells, and cross-sells in close partnership with the sales team, identifying opportunities for account expansion
- Track account health, usage, and satisfaction, and take proactive steps to resolve any issues
- Collaborate...