Customer Success Manager

ABOUT LEMLIST

lemlist is the AI-powered sales engagement platform helping sales teams build pipeline smarter, not harder.

Bootstrapped from day one, we’ve grown from 0 to $50M+ ARR in 8 years without raising a single dollar. Today, 40,000+ sales teams use lemlist to book more meetings and close more deals.

We’re building the next generation of outbound: AI-first, multi-channel, highly personalized, and deeply integrated into the way modern sales teams work.

And we’re just getting started.

Your Mission

As a Customer Success Manager, you will own a portfolio of 100 high-value clients and contribute to $1M in Annual Recurring Revenue (ARR).

Your goal is to drive customer success, maximize product adoption, and ensure long-term retention, ultimately achieving a 110% Net Revenue Retention (NRR) target through proactive engagement, upsells, and renewals for the North American Market.

What You’ll Do

🚀 Customer Onboarding & Adoption

Led new clients through a structured and seamless onboarding experience.

Provide tailored training and best practices to help customers maximize the value of lemlist.

Proactively ensure customers integrate lemlist into their workflows for long-term success.

🤝 Account Management & Growth

Build and nurture strong relationships with key accounts to foster engagement and loyalty.

Monitor customer health metrics, identify risks early, and implement retention strategies.

Act as a strategic partner, helping clients optimize their use of lemlist to drive business results.

💡 Customer Success & Support

Be the trusted advisor for your portfolio, ensuring customers achieve their goals.

Collaborate closely with internal teams (Sales, Product, Support) to deliver an exceptional experience.

Gather customer feedback and provide insights to improve product development.

📈 Retention & Expansion

Identify and execute upsell and cross-sell opportunities to increase account value.

Develop and implement targeted expansion strategies to ach...