Customer Success Manager - High Touch (m/f/d)

🎤 WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

💡 YOUR MISSION: CREATE REAL, MEASURABLE IMPACT IN COMPLEX ENVIRONMENTS

At voize, Customer Success is not just about “keeping customers happy”, it’s about creating sustainable value in a complex and meaningful industry. As a Customer Success Manager for High Touch, you work with large care organisations where change is hard, stakes are high, and clarity makes the difference.

You will be a strategic partner to our customers, turning complexity into action and driving lasting change at scale.

This is a high-touch, high-impact role with real ownership.

🚀 YOUR DAILY BUSINESS - NO TWO DAYS ARE ALIKE

- Own a portfolio of "Enterprise" customers and act as their strategic partner

- Lead multi-stakeholder implementations in regulated, real-world environments

- Design and run train-the-trainer concepts that scale

- Turn customer goals into measurable outcomes and value narratives

- Anticipate risks early and navigate them calmly and proactively

- Work closely with Product, Support and Sales to continuously improve how we deliver value

- Contribute learnings, patterns and improvements back to the team.

- Partner with t Te...