Customer Success Manager (Remote, Portugal)
JOIN EASYGENERATOR AND HELP CUSTOMERS UNLOCK THE FULL VALUE OF E-LEARNING
Step into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager.
Easygenerator is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool. Join us to build trustful relationships with customers across a broad range of industries and geographies, and drive the retention, expansion, and advocacy that fuel our growth.
What you will be doing
- Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
- Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
- Objectively assess account health scores and proactively take action to improve them.
- Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
- Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.
- Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities.
- Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.
What you will bring
- A bachelor's degree or higher.
- 2–3 years of Customer Success or key account management experience; prior experience is a plus but not required.
- Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen.
- A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders.
- A customer-oriented approach, with the ability to identify the real need behind a request.
Nice to have
- A passion for HR tech and familiarity with the latest trends in the space.
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