Customer Success Partner, Agency

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies.

We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.

We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together!

CUSTOMER SUCCESS PARTNER, AGENCY

As a Customer Success Partner at CreatorIQ, you will serve as the strategic advisor to a portfolio of complex, high-value agency partners, including global and multi-brand organizations, helping them unlock business outcomes through influencer marketing. You’ll align CreatorIQ’s platform capabilities with your customers’ agency operating models, client needs, and internal stakeholder structures, driving long-term program success, executive engagement, and value realization.

You’ll lead with insight—not activity—building trust-based, multi-threaded relationships with key stakeholders and translating customer goals into actionable strategies. Your work will be measured by customer health, gross retention, depth of agency adoption across teams and clients, and program maturity, as you guide partners ac...