Customer Success Specialist, Advertising (Amazon Ad search)

The Company CommerceIQ is building the AI platform that runs commerce for the world's largest brands. We are not selling AI demos. We are shipping AI agents for content, media, and sales into the workflows of the Fortune 100 every week.                                                                            2,200+            Customers                     10 of Top 12            CPG Companies                     900+            Retailers Connected                     $200M+            Raised          Customers include Coca-Cola, Nestlé, Colgate-Palmolive, Mondelez, Samsung, and Kellogg's. Backed by SoftBank, Insight Partners, and Madrona. Headquartered in Mountain View with teams across the US, India, Canada, and the UK. Pre-IPO.  Customer Success Specialist Profile: Fueled by our customers and business growth, we’re looking for Customer Success Specialists to run and grow relationships with our customers, ensuring they are successfully adopting the product.  The goal of our Customer Success Specialist at CommerceIQ is, simply, to help our customers achieve profitable revenue growth using our platform. They do so by partnering with the CommerceIQ Customer Success Team and other cross-functional partners to onboard, train, and provide day-to-day support for our customers. Since we partner with e-commerce sales and marketing operations teams on growing their Amazon business, our Customer Success Specialists need to be skilled at understanding the customer’s business priorities and able to map the product capabilities of CommerceIQ and the Amazon e-commerce platform.  In this role you will: Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs. Be an expert on the CommerceIQ platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues. Managing client’s advertising budget and driving success Be a subject matter expert in e-commerce advertising for our customers, guiding them on how to drive growth for our customers. Perform deep data analysis to answer the client’s strategic questions, and drive action Move the needle with respect to the client’s KPIs and contin...