Customer Support Specialist - English (Evening)

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.

 

Support Truckers While the World Sleeps

 

We don’t just provide support, we fuel success. Mudflap is a fast-growing marketplace on a mission to support the independent truckers who keep our country moving. Our Customer Support team sits at the heart of that mission, available 24/7/365 to show up when it matters most.

 

We’re looking for a passionate, people-focused individual to join this essential team. At Mudflap, customer obsession is a core value, and support is one of THE most important roles at the company. Our close-knit, mission-driven team thrives on solving problems, driving growth, and helping our customers succeed.

 

Current shift times available, all ET:

- Wednesday–Sunday: 4:00 PM – 12:00 AM

- Friday–Tuesday: 3:00 PM – 11:00 PM

- Thursday–Monday: 4:00 PM – 12:00 AM

- Monday–Friday: 2:00 PM – 10:00 PM

 

Work Location: Remote

 

To support our team, we offer:

- Commuter benefits to ease your travel

- Lunches and snacks to keep you fueled

- A collaborative, high-growth environment where you’ll work closely with talented teammates across the company

 

Expectations (In this role, you will):

We hold a high bar for customer support and we’re proud of it.

Here’s what success looks like in this role:

- Strong Phone Presence: You communicate clearly and confidently, with a warm, professional tone and genuine empathy

- Real-Time Problem Solving: You think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way

- Comfortable with High Volume: You thrive in a high-call environment and know how t...