Customer Training Specialist

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.Summary:The Customer Training Specialist is responsible for designing, executing, and optimizing training programs for Vincent & vLex customers in Chile, with a primary focus on the corporate segment (corporate law firms and in-house legal departments), ensuring effective adoption from onboarding through mature usage.This role is key to reducing time-to-value, improving adoption, and lowering churn risk within the Chilean corporate portfolio.Based on performance, demonstrated initiative, and the growth needs of the business, the scope of this role may progressively expand toward other segments (Academic, Government) and/or other territories within the LatAmoperation, broadening responsibilities as operational expansion opportunities evolve.Key Responsibilities● Design and facilitate training sessions on Vincent & vLex (onboarding and advanced), aimed primarily at corporate customers, in virtual and in-person formats as applicable.● Adapt Vincent & vLex's global training content to the Chilean legal and regulatory context, and to the typical workflows of corporate legal departments and firms serving this segment.● Collaborate closely with the Customer Success and Account Management teams to identify corporate accounts with low adoption levels and design corrective training plans.● Develop training materials (guides, videos, webinars, certifications) in Spanish, aligned with Clio/vLex brand guidelines.● Measure and report post-training adoption metrics (use of key features, Document Views, engagement) using HubSpot and other internal tools.● Act as the voice of the Chilean corporate customer to the product and Customer Success Operations teams, identifying recurring training gaps.● Support the launch of new Vincent & vLex features through product webinars and "upskilling" sessions for existing customers.● Coordinate with the sales team (AE) during the closing phase to prepare a smooth onboarding transition.● As results and operational capacity are validated, gradually extend training coverage to accounts in the Academic and Government segments, and eventually to other territories within the region, taking on greaterresponsibility and scope according to the team's growth plan.Requirements● 2+ years of prior experience in Customer Training, Customer Success, Enablement, or Corporate Training roles (ideally in SaaS, legaltech, or legal research/knowledge management).● Native or C2 Spanish; intermediate-advanced (B2+) English for coordination with global teams.● Knowledge of the Chilean corporate legal ecosystem (desirable: prior experience working with in-house legal departments, firms serving corporate clients, or legal research tools).● Strong comm...