Customer Value Team Lead

YOUR IMPACT

As Customer Value Team Lead, you will define and scale how Tacto delivers measurable, defensible procurement value to our customers.

You will move beyond AI-driven alerts by building and leading a dedicated forward-deployed Customer Value Task Force (~5 people) that drives high-impact procurement initiatives and strategic transformation projects for our most important customers enabled by our award-winning product.

By combining deep procurement and consulting expertise with Tacto’s data and AI platform, you will enable customers to realize savings and performance improvements that would not be achievable without Tacto. Thereby, you will lay the foundation for long-term customer relationships.

YOUR TASKS

- Build and lead a high performing Customer Value team

Hire, onboard, and develop a team of ~5 Customer Value Strategists with a strong consulting background (e.g. BCG Inverto, Oliver Wyman). Set clear standards for analytical rigor, execution quality, and measurable customer impact while acting as a hands on leader in critical situations.

- Drive Product Enhancement

Partner closely with Product and Tech to embed procurement best practices and cost saving methodologies into the Tacto platform. Proactively leverage AI to accelerate team workflows, experiment with new approaches, and turn successful use cases into scalable capabilities.

- Drive measurable and defensible cost savings for customers

Own the end to end realization of savings from opportunity identification and business case development to execution and tracking. Lead initiatives such as category strategies, supplier negotiations, and spend optimization programs to ensure results are tangible and realized.

- Lead complex, executive level customer engagements

Work directly with manufacturing companies ranging from €50M to €5Bn in revenue. Lead the most complex engagements and senior stakeholder discussions, acting as a trusted sparring partner for Hea...