Customs Specialist

C.H. Robinson is looking for a Customs Specialist who will play a critical role in protecting compliance, minimizing risk, and ensuring the seamless movement of customer shipments through the customs clearance process. In this role, you will serve as a trusted customs expert, managing complex exceptions, government agency examinations, and high-impact shipment issues while delivering exceptional service and operational excellence. You will leverage your regulatory expertise and problem-solving skills to support accurate customs clearance, drive continuous improvement, and help optimize automated customs operations. If you thrive in a fast-paced environment where your expertise directly impacts customers and business performance, we encourage you to apply.At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy.Responsibilities:The duties and responsibilities of this position consist of, but are not limited to, the following:Review and validate customs entry data to ensure accuracy, compliance, and timely cargo clearanceResolve complex customs exceptions, including documentation gaps, classification issues, valuation discrepancies, and regulatory concernsManage government agency holds and customs examinations, including CBP, FDA, CPSC, VACIS, CET, and Tailgate inspectionsServe as a trusted customs compliance expert, interpreting regulations and applying them across daily operations and automated processesPrioritize critical shipment issues to prevent delays and maintain exceptional service for customersPartner with customs brokers, transportation providers, and internal teams to ensure seamless import clearance and deliveryOwn and maintain customer-specific SOPs, HTS databases, and compliance requirements to support operational excellenceInvestigate and resolve cargo damage claims, insurance matters, demurrage, detention disputes, and other high-impact shipment issuesConduct quality reviews of customs entries and automated decisions to ensure compliance, accuracy, and process effectivenessDrive continuous improvement by identifying workflow enhancements, supporting automation initiatives, and helping optimize customs operations and exception managementRequired Qualifications:High School Diploma or GEDMinimum 2-3 years of entry-writing experience, international transportation or experience with AI AgentsPreferred Qualifications:Associate or bachelor's degree from an accredited college or university in related fieldExperience supporting automation-enabled workflows or BPO-integrated operations. Familiarity with customs exams, government agency holds, or dangerous goods processes. Knowledge of ABI, AMS queries, or entry summary com...