CX Engineer
Location: Hybrid (San Francisco or Boston preferred) or Remote for the Right Individual
ABOUT ALLSPICE
At AllSpice, we're building a platform for hardware engineering teams to collaborate, automate, and supercharge their workflows. By applying proven software development principles and AI technology to the hardware lifecycle, we’re redefining how a $6.5B+ industry designs, builds, and collaborates - powering innovation across electronics teams worldwide.
Read more about us in TechCrunch here https://techcrunch.com/2025/06/23/allspices-platform-is-the-github-for-electrical-engineering-teams/, and our latest Series A announcement here https://www.prnewswire.com/news-releases/allspiceio-hardware-development-platform-raises-15m-series-a-round-to-launch-ai-agent-and-scale-new-enterprise-functionality-for-electrical-engineering-teams-302489862.html!
We’re entering a high-growth phase and are looking for a Customer Experience Engineer (CX Engineer) to help our customers successfully adopt AllSpice and expand usage across their engineering teams. This role combines deep technical expertise with customer engagement and close collaboration with product, engineering, and revenue leadership.
The ideal candidate is an engineer who enjoys working directly with customers, thrives in highly technical environments, and can translate engineering workflows into scalable adoption across organizations. This is a post-sales role where success is measured by customer outcomes, product adoption, and identifying opportunities to expand AllSpice across existing accounts.
WHAT YOU’LL DO
- Lead technical onboarding for new customers, helping electrical engineering teams successfully deploy AllSpice into their hardware development workflows
- Guide customers through importing ECAD projects and repositories and establishing Git based collaboration practices for hardware design
- Train engineering teams on collaborative design reviews for schematics and PCB layouts using AllS...