Defined Benefits Client Manager II - Virtual
ur StoryAt Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.Our BenefitsWith a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.Flexible WorkingSo that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.Great Place to WorkThanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here.We invite you to join our team! Learn more at careers.alight.com. About the RoleThe Defined Benefits Senior Client Manager is the main client contact for complex deliverables and new products. They provide expert consultation, shape decisions, and uncover revenue growth opportunities by understanding client needs deeply. Additionally, they work with internal teams to convey Alight’s stance on legislative changes and engage in strategic client discussions.ResponsibilitiesServing as subject matter expert on defined benefit regulations, compliance requirements, and industry best practices. Effectively consult and present to external executive leader roles on plan design, administrative considerations, and legislative landscape.Staying informed about market trends, legislative changes, and emerging technologies in the retirement benefits space.Utilizing expert knowledge of DB to work with the client on difficult plan issues. We then work to provide guidance on complex plan changes or projects.Managing in-year revenue growth with a focus on project work and upselling existing scopeManaging to the client contract, and preserving contract margins including SLA adherence and E&O negotiations.Partnering with Oversight & Excellence to reduce total cost. Doing this by identifying opportunities to reduce demand, improve delivery model cost, drive efficiency, and leverage scale.Collaborating with Renewal Executives and Client Leader to prepare renewal. This includes gauging pulse of key stakeholders and decision-makers to ex...