Director, Financial Crime Operations

Want to help us help others? We’re hiring!  GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. In 2025, we launched GoFundMe Pro, a new platform designed to give nonprofits advanced fundraising tools and support. Together with our core platform, our vision is to become the most helpful place in the world. Join us! GoFundMe is seeking a Director, Financial Crime Operations to lead our first-line financial crime function, including Transaction Monitoring and EDD & Investigations. This role will be responsible for building and scaling the operational capabilities that help GoFundMe detect, investigate, and escalate higher-risk financial activity across our platform. This is a high-impact leadership role within Trust & Safety and Risk. The Director, Financial Crime Operations will manage operational teams, strengthen investigative quality, partner with Product and Data on risk controls, and work closely with Compliance to ensure the program is effective, scalable, and aligned to GoFundMe’s regulatory obligations. The Job Financial Crime Leadership Lead GoFundMe’s first-line Financial Crime function, including Transaction Monitoring and EDD & Investigations. Build a scalable operating model for financial crime detection, investigation, escalation, and decision support. Develop clear team responsibilities, workflows, SLAs, quality standards, and escalation paths. Partner closely with Compliance, Legal, Product, Data, Engineering, Payments, and Trust & Safety leadership. Transaction Monitoring Oversee the Transaction Monitoring team responsible for reviewing AML alerts, transaction patterns, and suspicious activity indicators. Partner with Product, Data, and Compliance on rule/scenario development, tuning, coverage, and effectiveness. Ensure monitoring outputs are well-documented, risk-based, and appropriately escalated. Identify emerging typologies relevant to crowdfunding, payments, money movement, and platform abuse. EDD & Investigations Oversee the EDD & Investigations team responsible for enhanced reviews of higher-risk customers, activity, and escalations. Ensure high-quality investigative work, including source of funds/source of wealth review, customer risk analysis, use-of-funds assessment, and case documentation. Support clear recommendations on risk disposition, account restrictions, offboarding, or escalation. Partner with Compliance on SAR-related escalations, ensuring L1 investigative work supports L2 Compliance decisioning and filing governance. Product, Systems & Vendor Partnership Partner with Product and Engineering to embed financial crime controls into platform and payments workflows. Help define data needs, tooling requi...