Director of Customer Care

ABOUT ARKETA

Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses, whether online, in-person, or both.

With Arketa, studios can manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, run automated marketing, and launch fully branded apps and websites. We make it simple for founders to deliver a seamless, professional experience across every customer touchpoint. We've raised $15M in Series A funding and are growing quickly. It's a unique moment to join us. We're building a category-defining company in a fast-moving space, and we're looking for a leader who is excited to help shape what world-class partner support looks like in the wellness category.

ABOUT THE ROLE

Arketa is seeking a Director of Customer Care to lead the support function as we scale. Reporting to the VP of Customer Experience, you'll empower a team of team leaders and the support specialists who report to them. You will drive operational excellence on every partner touchpoint, own the strategic direction of Customer Care, and partner across Sales, Product, and Engineering to continuously improve the platform experience for our partners.

You'll be responsible for the support experience of thousands of wellness operators today and many times that in the years ahead. The ideal candidate is energized by building scalable infrastructure in a high-growth environment, investing deeply in team development as we scale, and setting a high bar for what "best-in-class support" looks like in the wellness category.

ABOUT THE TEAM

Customer Care sits within Arketa's Customer Experience organization, alongside onboarding, data migration, education, and retention. CX is the linchpin of our partner relationship. For many of ou...