Disputes Industry Strategist- Remote
Join the People Helping PeopleVelera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.The OpportunityThe Disputes Industry Strategist will serve as a key partner in positioning Velera Disputes solutions as industry-leading offerings. This role blends strategic marketing, client engagement, and enablement responsibilities to create compelling narratives, drive thought leadership and deliver high-impact presentations. By collaborating across internal teams and leveraging industry insights, this individual will ensure our solutions are recognized for innovation, client advocacy and operational excellence.Day in the LifeStrategic Positioning & MarketingDevelop and execute a go-to-market strategy for Disputes solutions, ensuring alignment with organizational priorities and responsiveness to industry trends.Create framework and messaging that articulates the unique value proposition of our solutions.Partner with marketing to produce client-facing collateral, case studies, blogs, newsletters and thought leadership content.Identify and pursue PR opportunities, including industry awards, event participation and recognition programs.Client Engagement & EnablementEquip internal stakeholders (Sales, Account Management, Service teams) with tools, training and strategic messaging to effectively communicate solution capabilities.Develop and deliver high-impact presentations for leadership discussions, client forums and industry events.Build and execute client experience feedback processes to inform continuous improvement and strategic positioning.Industry Awareness & Collaboration Monitor and analyze industry trends, consumer behavior, and competitive positioning to inform strategy.Collaborate with cross-functional teams to ensure consistent messaging and seamless execution of marketing and enablement initiatives.Advocate for both clients and the organization, enhancing experiences and fostering trust.Qualifications10+ years of experience in marketing strategy, client engagement or enablement roles with demonstrated leadership in thought leadership, go-to-market strategies and stakeholder management.Strong PowerPoint and presentation skills, graphic designing experience preferred.Knowledge of financial services preferred.Bachelor's degree in Marketing, Communications, Business or related field.Education Bachelor's degree in Marketing, Communications, Business or related field.Physical DemandsWhile performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hearSpecific visi...