Driver Operations Manager
About 8Fleet:
8Fleet is hiring! 8Fleet is a rapidly growing LA-based technology and logistics startup building the operational infrastructure for both autonomous and non-autonomous rideshare fleets. With our anticipated growth, we’re searching for a passionate Market Manager to join and grow with our team. You’ll be involved in every aspect of operations as we expand rapidly!
About the Role:
The Driver Operations Manager is responsible for owning and improving driver performance within 8Fleet’s Los Angeles market. This role is fully focused on analyzing driver data, identifying performance gaps, and turning insights into concrete actions executed by Ops Coordinators on the ground.
You will serve as the connective tissue between driver performance data and the Ops Coordinators who work directly with drivers. This role ensures that what the data says actually shows up in day-to-day conversations, coaching, and execution in the field.
This is a hands-on role for someone who is equally comfortable deep in dashboards and performance analyses as they are rolling up their sleeves to solve real operational problems. The ideal candidate is an analytics powerhouse with a strong operator’s mindset — someone who will do whatever it takes to improve outcomes, including changing a tire if needed.
You are driven. You are curious. You care deeply about performance — and you take pride in execution.
Key Responsibilities:
Driver Performance Analytics & Insights
- Own driver-level performance metrics including utilization, online hours, trip quality, acceptance rates, cancellations, reliability, and safety indicators
- Build, maintain, and improve dashboards and reporting to surface trends and identify underperformance.
- Analyze driver behavior and performance patterns to identify root causes and improvement opportunities.
- Clearly translate data insights into actionable recommendations for Ops Coordinators.
Execution Through Ops Coordinators
- Partner closely ...