EA-Support Specialist I (Seasonal)
US Annual Salary: $58,700
About Us
NGP VAN is the winningest technology platform in the history of democratic and progressive causes, working tirelessly to innovate and advance the technology our clients rely on to bolster our democracy. We help power the trailblazers, campaigners, and advocates fighting up and down the ticket for equality, racial justice, reproductive freedom, democracy, climate reform, and more— including the national Democratic committees and progressive organizations, thousands of Democratic campaigns, hundreds of labor unions, advocacy organizations, progressive and non-partisan PACs, and other organizations.
About the Role
As a member of our client services team, you will serve on the front line of support for Democratic campaigns, parties, PACs, and progressive organizations.
Not only will you be supporting our Democrats and progressives with your exceptional customer-service skills, but you’ll also be conducting web-based training and getting new customers up and running with our tools. Our staff aren’t just people who do support or training, they are expert practitioners who make our clients able to do their social missions. Social mission is at the core of what we do, and we're looking for people who love our clients (and their causes) as much as we do.
Please note: This is a seasonal position with an expected end date of 12/31/26
Essential Position Duties and Responsibilities
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Triage and resolve client issues through collaboration with sales, product, data, and/or engineering teams spending approximately 90% of your time on cases/zoom calls
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Maintain knowledge of primary business line and support Digital at a minimum basic level
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May work with assigned clients as back-up to an AM or more senior CS person
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Perform public training in business line and digital
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Takes direction from Team Leads on cases to meet team claiming standard
Requirements
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At least two years experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits.
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Experience using NGP8, EveryAction, VAN or VoteBuilder (or their competitors) as part of your day-to-day responsibilities, ideally in an admin capacity or playing a leadership role in a campaign or organization.
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Excellent oral and written communication skills, strong critical thinking, logical problem-solving ability, and a willingness to learn.
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Professional phone manner, patience, and proven ability to self-motivate and demonstrated work ethic
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Detail-oriented, with attentive and prompt follow up
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You have a demonstrated and passionate interest in Democratic + progressive politics and ideals, are good with technology, and are willing to work with lots of different orgs who need our help.
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Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support.
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Experience in customer relations or an equivalent field, though not required, is valued.
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