Emergency Call Handling Program Manager - Southwest Region

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.Department OverviewAt Motorola Solutions, everything starts with safety. Our Emergency Call Handling team builds and connects critical command center technologies to help protect people, property, and places. By leading Next Generation 911 (NG911) deployments, you will enable the essential collaboration between public safety agencies, defense, and enterprises that is vital to "Solving for safer".Job DescriptionWe believe that everything starts with our people, empowering every Motorolan to do their best work to help protect what matters most. As an Emergency Call Handling Project Manager, you will manage the full lifecycle of complex software and system integrations for critical public safety infrastructure. You will bring together customer-facing delivery, financial oversight, and mission-critical reliability to ensure call centers and emergency responders can operate seamlessly when it matters most. Qualified candidates may qualify with a Bachelor's degree or equivalent practical experience.Key Responsibilities:Project Integration & Planning:Manage the complete project lifecycle from initiation to formal handover, applying established project management methodologiesEstablish Master Project Plans and schedules using modern project management software to track milestones and baseline progressCoordinate internal cross-functional teams to align operational workflows and business objectivesFinancial & Scope Governance:Oversee project budgets including capital and labor expenditures while monitoring revenue and margin healthLead formal financial reviews with leadership to keep deployment costs within approved parametersOversee change control processes and manage smooth transitions from legacy infrastructure to NG911 systemsRisk & Stakeholder Engagement:Maintain Risk Registers and actionable mitigation plans to proactively resolve potential deployment obstaclesServe as the central point of contact for external customers, subcontractors, and enterprise partnersFacilitate project kick-offs, executive steering committee meetings, and regular status reviews across all stakeholdersJob Requirements:Technical Expertise:Project Management Tools expertise using MS Project, Smartsheets, cloud-based collaboration software (Google Workspace), or similar applicationsMethodologies proficiency applying PMBOK standards, with PMP or CAPM certificationsPublic Safety Communications expertise across NG911 solutions, emergency call handling software, or dispat...