Enterprise Customer Success Manager

ABOUT CERTN

At Certn, we’re changing how trust works with The World’s Easiest Background Check. We’ve raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and we’re still only scratching the surface.

Our goal is straightforward: help people move faster - into jobs, homes, and opportunities - by simplifying the path to trust. We’re not a traditional background screening company.

We’re a team of curious, collaborative builders who care about solving real problems for real people. We challenge each other, move fast, and have fun doing it.

If you want to grow, make an impact, and help shape products used by millions, this is your place. Let’s build what’s next, together.

ABOUT THE ROLE

Reporting directly to Senior Manager, Customer Success, the Enterprise, Customer Success Manager plays a strategic role in driving long-term customer success across a portfolio of enterprise clients. As a trusted advisor, you'll partner with customers to maximize value, drive adoption, and identify opportunities for growth, while collaborating cross-functionally to deliver an exceptional customer experience. This role owns the commercial relationship after onboarding, balancing customer advocacy with revenue growth through renewals, expansions, and strategic account planning.

 

HOW YOU WILL HAVE IMPACT:

Strategic Customer Success Initiative

- Develop and execute customer success strategies to enhance satisfaction, onboarding, retention, and revenue growth.

- Collaborate with cross-functional teams to align customer success initiatives with overall business objectives.

Customer Advocacy and Industry Insights

- Act as a key advocate for customers within the organisation, ensuring their needs are understood and addressed.

- Stay informed about industry trends and leverage insights to provide strategic recommendations to customers.

Performance Metrics and Reporting

- Monitor customer health and performance metrics to identify opportunities, risks...