Field Service Engineer – Italy – Veneto region, preferably Vicenza

Give hope. Give health. Make your mark in the fight against cancer.At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world.Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.Job DescriptionField Service Engineer – Italy – Veneto region, preferably VicenzaSUMMARY: Accuray is searching for a Field Service Engineer, home-office based in Veneto region, preferably in Vicenza (Italy).Accuray is searching for a Field Service Engineer, home-office based in Vicenza region (Italy).The person in this position has front-line responsibility for installations, remote and on-site diagnostics prior to repair services as well as periodic maintenance visits on Accuray systems, primarily to Accuray customers located regionally but occasionally throughout all Western Europe Region.The successful candidate must have proven ability to diagnose and resolve problems on highly sophisticated software, electronic and mechanical robotic devices at clinical sites and major hospitals.Applicants must have the ability to work independently and have effective communication skills.He/she must be comfortable with extensive travel (up to 50% travel time), on short notice, and be prepared to provide after-hours support, given the urgent nature of the service work.REPORTING TO/DEPARTMENT:  Territory Service Manager - Western Europe – SOUTHESSENTIAL DUTIES AND RESPONSIBILITIES: PRODUCT SUPPORT Build customer relationships through your effective use of technical knowledge to install, service, and maintain Accuray products.Support is provided remotely, from the home office, and by regular on-site visits to hospitals.Solve a broad range of hardware and/or software problems of varying scope and complexity.Self-management of schedule and work priorities to ensure that urgent customer requirements are addressed swiftly, promoting the highest level of customer satisfaction through timely response, effective communications, professional appearance and efficient repair/maintenance activities.Accurate and clear documentation of work activities completed in Service software program, providing appropriate detailed audit records of the product service history.Appropriate care of parts inventory and prompt return of replaced parts to the stock.Timely completion of Timesheets and Expense reports in dedicated software program.Assist in the development of service documentation with the Customer Service team.Training o...