Field Service Engineer - New York

Give hope. Give health. Make your mark in the fight against cancer.At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world.Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.Job DescriptionField Service Engineer – New York, New York - This is a field-based position Summary:The Field Service Engineer position is responsible for providing on-site and remote technical support for TomoTherapy and CyberKnife customers.  This position is responsible for the onsite management and resolution of customer equipment issues and requesting further TomoTherapy or CyberKnife resources on an as-needed basis to quickly resolve problems.  Timely response to customer requirements is required due to the nature of the equipment and the medical therapy provided to patients.  This position may also involve providing support to customer employed in-house service personnel.The Field Service Engineer may support multiple sites in their geographical location.  Field Service engineers may also work hours other than a traditional daytime shift and may also work weekend days as part of their normal work days with limited notice due to the emergent nature of service work.  Regular work schedules are determined by a combination of Accuray’s service obligations and customer service needs and are subject to change as needs arise.Essential Duties and Responsibilities:PRODUCT SUPPORTProvide installation, repair, upgrade, and maintenance support for TomoTherapy and CyberKnife systems located at assigned customer sitesPromoting customer satisfaction through the timely response to customer calls, clear and effective communications with internal and external customers, professional appearance, and efficient repair/maintenance activitiesMaintain regular communication with direct manager, peer field personnel, and commercial team members for any customer matters requiring attentionSelf-management of schedule and work priorities to ensure that urgent customer requirements are addressed appropriately, and customer satisfaction is optimizedSupport is provided to the customer remotely by phone, internet and by onsite visits, as determined by the machine status or customer requirementsMaintain complete and timely documentation of work activitiesInitial review of customer issues, such that customer concerns with product performance and safety are quickly communicated to Accuray fo...