Field Service Partner Administrator
Position SummarySamsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide.Role and ResponsibilitiesThe Specialist, Field Service Partner Administrator is responsible for overseeing all aspects of Service Partner relationship setup; including customer vendor master to ensure internal policy and process is followed. The position is expected to work within all guidelines to support all aspects Field Service business for B2C and B2B including but not limited to master data, compliance and non-warranty payment processing, and reporting.Follow guidelines put in place in relation to company policy for compliance of customer/vendor masterReport network compliance of service network; background, license, insurance, sales tax etc.Process new service contracts to onboard providers as neededExecute all aspects of customer, vendor, partner system setup to ensure internal checkpoints are metProcess payments for non-warranty approved itemsWork hand and hand with contracting staff to execute current projects and tasksEngage with leadership to monitor and revise policies related to compliance of customer/vendor master that are appropriate for Field Service.Overall management of service network; background, license, insurance, sales tax etc.Work with Field Service teams to expedite execution and onboarding of necessary service contractsSecure budget and manage non-warranty payments to service network within said budgets within a timely mannerSkills and QualificationsMinimum Qualifications:Bachelor's Degree in Business3+ years’ experience in Service AdministrationExceptional Communication skills Employee Time managementHigh quality writing and editing abilitiesPreferred Qualifications:Proven expertise in vendor relationship management and contract reviewProficient in utilizing SAP/ERP systems for operational efficiency and data managementDemonstrated ability to collaborate effectively across diverse functional teams in dynamic, high-pre...