Fiscal Support Specialist, Washington County Campus

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.Under the direction of the Manager Treasury Services, the Fiscal Support Specialist is responsible for serving students, staff, parents and community members through the Treasury Services office, working on a broad array of student service issues, including student accounts, financial aid, veterans’ benefits, orientation, admissions and registration. The Fiscal Support Specialist collaborates with various service areas to facilitate consistent delivery of services and information across campus. The Fiscal Support Specialist refers students to the appropriate college resource while providing exceptional customer service to a diverse population. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.Essential Duties:Provides information on a variety of topics related to student services to students, staff, parents, and community members, in-person and via various communication methods, including phone and emailConducts assessment of student needs and proactively engages students in conversation and financial planning related to their college experience; facilitates the set up payment plans for current student accountsActs as primary point of contact for students, staff and college departments in accurately receipting, recording, refunding, and balancing tuition payments and college revenues; balances daily cashiering session and prepares depositsWorks closely with college-wide personnel to research and resolve or redirect student inquiries and disputes. Handles a variety of difficult customer situations and disputes using tact, diplomacy and patience to defuse irate/angry customers. Provides support and information to other members of Treasury ServicesHandles one or more college-wide processes related to core area of responsibility, such as: processing scholarships, processing payments, collections, and account balance write-offsAssists with past due student accounts, contacting students via phone, email, and mailings. Maintain student account documentation to assist agencies in the collection of outstanding accounts. Performs daily maintenance for State Set-Off receipts (i.e. checking DFA website for money received and posting payments).Performs complex cashiering functions for student accounts and a variety of college areas following specific college procedures an...