Floater Branch Service Manager
Redwood Credit Union is looking for a Floater Branch Service Manager, who will be responsible for coordinating and administering the day-to-day operations of a small, medium or large branch office. This position will provide support to the Branch Experience Manager's vision and leadership to branch personnel.
Key Responsibilities
Branch Operations
o Effectively utilizes branch resources to meet Members’ needs by monitoring the flow of traffic in branch.
o Schedule adequate numbers of employees to ensure superior Member service and branch needs are met.
o Maintain the efficient day-to-day operations of the branch by ensuring completion of daily operational tasks.
o Research Members’ inquiries and respond accordingly.
o Conduct branch audits and ensures compliance with Redwood Credit Union policies and procedures.
o Ensure the balancing of all cash and negotiable items in the branch.
o Ensure new or changed products, services, procedures, technology and concepts are implemented and/or incorporated in department functions.
o Perform teller transactions when needed and reconcile cash daily.
o Open new accounts, process loan applications and fund loans as needed.
o Safeguard member information and ensure confidentiality by following established policy and procedures.
Sales and Service
o Provide excellent service to all Members, volunteers, internal employees, and service providers.
o Cross-sell RCU, RCU Investment Services, RCU Insurance Services and RCU Auto Services products and services.
o Recommend and implement goals with branch staff.
o Achieve branch goals and objectives as assigned.
o Maintain an effective sales and service culture in branch by coaching staff.
o Recognize and reward staff for achievements in sales and service goals.
o Support the Branch Experience Manager’s community involvement and business development efforts.
o Conduct regular sales and coaching meetings.
Branch Administration
o Ensure ongoing staff training and development.
o Plan, co...