Forward Deployed Engineering Manager

This isn't a professional services hire. It's the person who builds a new function from zero and sets the standard every deployment after them has to meet. Coder is self-deployed into customer environments. Global 2000 enterprises run it on their own infrastructure, not ours. That means every implementation carries real production weight from day one. Forward Deployed Engineering exists to prove Coder works at that weight, in the account, then turn what worked into something the rest of the company can reuse.

The mission is pattern-first, not project-first. A deployment isn't done when it's live. It's done when it's been codified into a reusable asset, including a code kit, a playbook, and known failure modes, that makes the next deployment faster, cheaper, and more predictable. The first deployment might take 90 days. The fifth should take 30. That compression is the job.

Forward Deployed Engineering starts in post-sales and works back into pre-sales. Your engagements take place at production-grade scale, where customers are building AI-native development workflows on Coder's infrastructure. What you build there becomes the proof that pre-sales references are more than theories. CSMs inherit a pattern instead of a bespoke one-off.

Success will be measured by pattern reuse rate across accounts, revenue influenced per FDE headcount, and FDE-to-field handoff rate. We are not looking for an everything-is-custom orientation. If your instinct on a hard problem is always to build a bespoke solution rather than ask whether this maps to, or should become, a reusable pattern, this isn't the right seat. We're hiring a pattern builder, not a services engineer.

What you'll do here

- The pattern system. Four engagement types: Win, Onboard, Health/Get-Well, and Long-Term Partnership. One governing principle across all four: investment equals TAM. High-TAM accounts get deep, human-led FDE engagement. Lower-TAM accounts get served through the pattern and intelligence la...