Founding Customer Success Manager

About Us

Gumloop is the piece of AI infrastructure companies roll out to let everyone build agents securely. Let people who understand the problem build and share agents, manage their access to data, choose your AI models and host it all in your own cloud.

We're a very small team building as fast as humanly possible. Gusto, Ramp, Shopify, Samsara, Instacart, and Opendoor are running agents on Gumloop across their company. We've raised over $70M from Benchmark, First Round Capital, Y Combinator, Nexus Ventures to scale operations and are looking for people who care as much as we do to join the team.

ROLE OVERVIEW

Gumloop is seeing massive enterprise adoption. Shopify, Instacart, DoorDash, and Ramp are rolling out company-wide, all through pure word of mouth. We're bringing on a Founding Customer Success Manager to own our largest enterprise relationships, drive adoption and consumption across the book, and help build the Success function from the ground up. This is an early seat at a company defining what AI automation looks like for the enterprise.

WHAT YOU'LL DO

- Own a portfolio of enterprise accounts end-to-end (onboarding, adoption, renewal, expansion) and be the person your customers call when they need to figure out how to make Gumloop work for their business

- Develop and execute comprehensive Success plans that expand adoption and grow consumption across the book, including change management strategies that get buy-in across customer orgs

- Lead customer engagements including QBRs and executive briefings that connect the dots between Gumloop usage and real business outcomes

- Partner with Solutions Engineers to scope, design, and deliver complex customer solutions

- Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization to drive full value from contracted commitments

- Build the Success motion from scratch: playbooks, health scoring, onboarding templates, engagement models

WHAT YOU ...