Fraud Lead (12-month contract)
Job Description:Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported.If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.The Role:Rakuten Kobo Inc. is looking for a Fraud Lead (12 month contract) to join our Risk Management team! Reporting to the Senior Manager Service Management & Security, this role will play a vital part in protecting Rakuten Kobo Inc’s e-commerce platform from fraudulent activities. The Fraud Lead will oversee the management of payment gateway fraud detection engines, provide in-depth trend data analysis, and establish best practice KPI’s for the overall monitoring and reduction in fraud.The Person:This person will need a keen sense of attention to detail, have great interpersonal skills, adapt, learn quickly, and be able to work under tight deadlines. An eagerness to improve and drive results is expected.Key Responsibilities:Perform daily monitoring of payment gateway fraud detection enginesOptimization of core fraud detection rulesets: Create custom rules based on new trends and attack vectors, reduce false positives and feedback into Customer Care retention initiatives, establish best practice KPI’s to measure and report on activityEstablish a holistic fraud strategy that identifies platform gaps or weaknesses in: Account creation, chargeback dispute resolution, payment method vaulting, PSD2 / 3DS, Storefront check-outRFP / industry landscape review of fraud detection engine opportunitiesCollaborate with external and internal stakeholdersQualifications:5+ years of Fraud Analyst experience in e-commerce or similar fieldsProficiency in creating and managing fraud engine rulesStrong background in payment gateways and transactional data flowsProven experience in fraud detection and preventionStrong analytical skills with the ability to identify fraud trends and patternsFamiliarity with common fraud schemes; friendly fraud, account takeovers, chargebacks, etc.Experience with Python, SQL, or other languages used for automation or data extractionExcellent communication and collaboration abilitiesThe Perks:Flexible hours and hybrid remote working environmentFour extended long weekends in the summerWeekly Kobo Spark sessionsAbout Rakuten Kobo Inc.Rakuten Kobo Inc. is the world’s digital bookseller created by and for booklovers. Owned by Tokyo-based Rakuten Group, Inc. and headquartered in Toronto, Rakuten Kobo’s millions of worldwide users can read anytime, anywhere, and on any device. With a mission to make reading lives better for all, Rakuten Kobo connects readers to stories using thoughtful and personalized curation of eBooks and audiobooks, and the best ...