Global Process Owner – Lead to Order
At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.We are home to over 14,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed. This role is based in London office. Position OverviewThe Global Process Owner (GPO) for Lead-to-Order will be responsible for designing, optimizing, and governing best-in-class, low-touch business processes that enhance usability, adoption, and value creation across all business units and regions. These business processes will drive business requirements for the Lead-to-Order value stream. This role is pivotal to delivering operational excellence, driving customer engagement, and supporting growth as part of the transformative One Informa Buying Experience Platform. Reporting to the SVP, Product Buying Experience, the GPO will take a product management approach, leveraging human-centric design principles to ensure processes and platforms align with strategic objectives and deliver measurable value.Key ResponsibilitiesProcess Leadership & StrategyDefine and govern the global Lead-to-Order process, ensuring alignment with One Informa guiding principles, data strategy, and governance.Design processes with clarity of each business activity, roles, KPIs/SLAs, highlighting "moments that matter" that drive value creation.Collaborate with the Order-to-Cash GPO to ensure seamless end-to-end Lead-to-Cash journey consistency across front and back-end systems.Develop strategic roadmaps for process optimization, focusing on operational excellence, customer and colleague experience, and revenue (revenue growth and revenue protection).Conduct regular assessments and gap analyses to identify improvement opportunities, leveraging human-centric design principles.Cross-Functional CollaborationPartner with Sales, Marketing, Customer Success, Operations, GBS, and Technology teams to ensure seamless process integration and alignment.Lead cross-functional process improvement initiatives, managing change effectively and fostering stakeholder buy-in.Facilitate regular reviews with stakeholders to identify bottlenecks and improvement opportunities.Act as the primary point of contact for Lead-to-Order process-related issues and escalations.Process Optimization & InnovationLeverage process and data frameworks to identify opportunit...