Head of Applied AI [NYC or SF]

ABOUT AMIGO

Amigo partners with healthcare organizations to deploy robust AI infrastructure that directly serves patients and providers. Our agents handle clinical workflows and patient engagement across the entire journey: pre-visit intake, care navigation, post-visit care plans, patient monitoring, and more.

We're fresh off our Series A backed by Tier 1 investors like Madrona, General Catalyst, and Optum Ventures. Our work is validated with leading academic medical institutions. Our agents have reached 3M+ patient encounters and are on track to 10x this year.

ABOUT THIS ROLE

As Head of Applied AI at Amigo, you'll lead the Applied AI Engineers and Deployment Strategists who deploy our technology inside major health systems, life sciences, payor organizations, and government entities. Amigo isn't a point solution. We're the infrastructure our customers build their agents on, and the Applied AI team is how that platform becomes agents clinicians and patients actually use.

You're accountable for what the field delivers end to end, from fast time-to-value to real clinician adoption to Amigo's expansion inside each account. The core of the job is building the team, the playbooks, and the quality bar as Amigo takes on more customers with deeper integrations. You'll be working with product, growth, and leadership to shape Amigo's field and platform strategy.

WHAT YOU’LL DO

- Hiring and growing the field team, and developing the leaders inside it

- Owning Applied AI-wide outcomes across the customer portfolio, from time-to-value to clinician adoption to customer health

- Setting the reference architectures, standards, and playbooks that every deployment is built within

- Acting as the team’s voice to product and leadership on what customers need and where the platform goes next

- Staying close to the hardest deployments and most senior stakeholders to hold the line on scope, timelines, and quality

WHAT WE'RE LOOKING FOR

- Experience leading cus...